Contact Us

Effective Date: November 12, 2026

Last Updated: November 12, 2026

Welcome to Halmivo. This page explains how to reach our customer service team about an item, a purchase, shipment tracking, or a problem after delivery. Please describe your request clearly so we can identify the relevant information.

How to Reach Us

Website: https://halmivo.com

Support Email: service@halmivo.com

Contact Phone: +86 13859263714

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may send an email outside our regular service schedule. Inquiries received outside business hours can be reviewed during the next working period. If a contact form is available on the website, it may be used for written questions as well.

Before You Buy

If you have a question about an item's specifications, options, compatibility, or description, include its product name or listing URL. Please review the individual product information and the complete checkout amount before submitting a purchase. The shipping choices available for your address are displayed during checkout.

Questions About Your Order

For assistance with an existing transaction, include your order number and the email address used to place it. If the matter involves a parcel, include a tracking number when available. For requests to change the recipient or cancel the purchase, contact us as soon as possible. A change may not be available once fulfillment or carrier handover has progressed.

Damaged, Defective, Missing, or Incorrect Items

Explain the issue, identify the affected merchandise and provide relevant photos of the item or package when practical. For a delivery concern, describe the tracking or delivery events you have received. We will review the matter and explain the available resolution under our Return & Refund Policy and applicable consumer laws.

Return Requests and Shipping Instructions

Please contact service@halmivo.com before sending merchandise back. Describe the item, order number, and reason for the request. If a physical return is needed, support will give you the authorized destination and appropriate instructions. The company address below identifies the business and is not automatically a warehouse or return-receiving location. Do not ship goods to that address unless it is specifically provided as your return destination.

Protecting Information in Support Requests

Do not send full payment-card numbers, card security codes, passwords, or one-time authentication codes in ordinary emails. Send only the details reasonably connected to your inquiry. Our Privacy Policy describes how correspondence and order records can be processed.

Business and Contact Information

Operating Company: Wuhan Shengtuo Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKEGTC92D

Company Address: Factory Building 6-1842, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province