Shipping Policy

Effective Date: November 12, 2026

Last Updated: November 12, 2026

1. Delivery Regions and Eligibility

We ship to the countries, regions, and postal-code areas for which a shipping method is offered at checkout for the relevant items. Service is determined by the delivery address and the merchandise in the cart. If no shipping option is available for an address, that destination cannot be accepted through the current checkout. Availability may differ by product, region, or carrier, and we do not promise worldwide delivery.

2. Shipping Rates and How They Are Calculated

The shipping fee for your order is the rate displayed in checkout before payment. Available rates may vary by delivery region, address, item characteristics, package weight or dimensions, order value, and the service offered. Any discounted or free-shipping rate applies only when expressly displayed at checkout and its conditions are satisfied. We do not impose an unstated universal free-shipping threshold; you can review the charge before completing the order. If an eligible shipping method or fee is unclear, contact service@halmivo.com before purchasing.

3. Order Processing Time

Following successful payment confirmation, the standard order-processing estimate is 1–3 business days. This covers activities such as verifying order details, preparing merchandise and arranging dispatch. Business days exclude weekends and relevant public holidays. Address or payment issues, availability changes or unusual volume may affect preparation; we will make reasonable efforts to communicate material delays.

4. Estimated Carrier Transit

Once a parcel is dispatched, estimated transportation takes 7–15 business days. This period starts at dispatch, after the processing stage. The overall anticipated time includes both preparation and transit. Estimates are not delivery guarantees and may be affected by customs controls, public holidays, weather, transport interruptions and local carrier conditions.

5. Regional Restrictions and Checkout Confirmation

The presence of a country in an address selector does not necessarily mean every item can be sent there. The final availability of shipping is determined by the methods offered for your actual order. Some postal codes or product categories may be excluded from certain services; the final service choices and fees are confirmed before payment. We do not advertise a fixed list of destinations or rate table that differs from checkout.

6. Tracking and Dispatch Messages

Where the chosen delivery service includes tracking, an order status page or a message to the contact details for your order may contain a tracking reference. A carrier may take time to display the first scan. Contact support with the order number if a parcel seems substantially delayed or tracking is unclear.

7. Import Duties and Border Charges

For cross-border deliveries, customs authorities may assess import duties, local taxes, or clearance fees. Charges collected directly by our store will be reflected in the checkout total. Other legally assessed charges depend on the destination and the delivery terms disclosed for the purchase. Customs reviews can affect delivery timing.

8. Correcting Recipient Details

Please check the recipient's name, street, building, unit, city, postal code, telephone number and email address. Write to service@halmivo.com immediately if an error is discovered. We will attempt to assist when a change is feasible, but carrier handover can prevent adjustments. Legal rights and responsibility for any resulting cost are assessed according to the circumstances.

9. Delayed, Lost, Damaged, or Incorrect Deliveries

If goods do not arrive within a reasonable time or arrive damaged or incorrectly supplied, contact us with the order reference. Tracking data and photographs may help us investigate. We will offer the applicable remedy, which may include delivery, replacement or repayment when required by law. Carrier involvement does not remove mandatory consumer rights.

10. Cancellation and Returned Shipments

A cancellation request made before dispatch may be possible, but cannot always be guaranteed once fulfillment is advanced. Delivered merchandise is covered by the Return & Refund Policy. Do not send a return to the company's registered address merely because it appears below; customer support will supply the authorized return destination where needed.

11. Contact for Shipping Assistance

For a rate, available delivery region, tracking, or delivery issue, email service@halmivo.com with the item or order reference as applicable.

Business and Contact Information

Operating Company: Wuhan Shengtuo Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKEGTC92D

Company Address: Factory Building 6-1842, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@halmivo.com

Contact Phone: +86 13859263714

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)