Return & Refund Policy

Effective Date: November 12, 2026

Last Updated: November 12, 2026

1. Purpose and Legal Rights

This policy addresses voluntary returns, exchanges, refunds and remedies concerning purchases from https://halmivo.com. It does not reduce statutory rights for defective, misdescribed, incorrect, or undelivered goods. If mandatory law provides more favorable protection, it prevails.

2. Voluntary Return Window

Eligible merchandise may be submitted for an ordinary change-of-mind return request within 30 calendar days after delivery, rather than from the order date. Legal claims concerning goods that do not conform to the agreement may remain available after this period.

3. How to Request Assistance

Email service@halmivo.com with the order number, the item and a short explanation of the request. For damage, a defect, or an incorrectly delivered product, provide photographs where reasonably useful. We will explain the available options and the steps relevant to the request.

4. Condition of an Ordinary Return

Goods returned simply because a customer changed their mind should generally be unused, in the condition received, and accompanied by components, accessories and documentation. Keep their original packaging where reasonably possible. A legal right to inspect goods and remedies for defective goods are not removed by these conditions.

5. Exceptions Where Law Permits

Some goods may qualify for exclusions from voluntary change-of-mind returns where legally permitted, such as genuinely customized items or certain sealed hygiene-sensitive goods after a protective seal is opened. Any relevant product-specific exclusion should be made clear before purchase. Mandatory rights for faulty or incorrectly supplied items still apply.

6. Return-Shipping Responsibility

For an eligible ordinary change-of-mind return, the customer generally covers return postage unless we agree otherwise or applicable law requires us to pay. If a product is defective, arrives damaged, is incorrectly supplied, or otherwise does not conform to the agreement, we cover reasonable applicable return expenses or provide another lawful solution. Ask support for instructions before buying a shipping service for a product problem.

7. Actual Authorized Return Destination

If merchandise must be returned, support will provide the address authorized for that request. The operating company's registered address is not automatically a parcel warehouse or return-receiving center. Do not send parcels there without specific instructions. Retain the postal receipt and tracking reference until the case is resolved.

8. Inspection and Resolution

Where it is reasonably necessary to receive goods, we may examine the returned item and tell you whether a refund, repair, replacement, exchange, or other remedy applies. If law requires an earlier payment or a remedy without returning goods, the legal requirement governs.

9. Refund Method and Initiation

For an approved refund, we initiate payment to the original payment method within 10 business days after refund approval, unless a shorter legal period or different lawful method applies. Your card issuer, bank or payment service may take additional time to show the credit. Initiation does not mean the funds appear on the same date.

10. No Restocking Fee

We charge no restocking fee on approved returns. The cost of a voluntary return shipment where payable by the customer is a separate transportation expense, not a restocking charge.

11. Exchanges and Availability

Contact us with the replacement or variation you prefer. Exchanges depend on inventory and the relevant circumstances. If an exchange cannot be supplied, a refund or another legal remedy may be appropriate.

12. Cancellation Before Dispatch

You may ask us to cancel an order as soon as possible before dispatch, but it may not be possible to stop fulfillment after preparation or carrier handover. Statutory cancellation and withdrawal rights remain unaffected.

13. Consumer Rights and Contact

Nothing here excludes mandatory rights to withdrawal, repair, replacement, a price reduction, repayment or other remedies for non-delivery or nonconformity. Contact service@halmivo.com with your order number for assistance.

Business and Contact Information

Operating Company: Wuhan Shengtuo Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKEGTC92D

Company Address: Factory Building 6-1842, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@halmivo.com

Contact Phone: +86 13859263714

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)